Our Return Commitment

• ✅ 90-day return window from the date of delivery
• ✅ Free return shipping on all approved returns — we provide a prepaid label
• ✅ No restocking fees — ever
• ✅ Full refunds including original shipping and handling fees
• ✅ No return required for defective, damaged, or incorrect items

Return Eligibility

You may return any item within 90 days of the delivery date. We accept returns on both defective and non-defective products, provided the item is in new or like-new condition.

How to Request a Return

• Contact us first: Email Contact@sofashy.shop or call +1 (855) 998-5411. If your item arrived damaged or defective, include clear photos and a brief description of the issue.
• Wait for approval: We will review your request and send return instructions. Do not ship the item back until you have received written approval from us.
• Ship the item: Once approved, use any trackable and insured carrier (UPS, FedEx, USPS, etc.). A valid tracking number is required for all returns.

Return Shipping Costs

• For defective, damaged, or incorrect items — we cover all return shipping costs and provide a prepaid return label at no charge.
• For change-of-mind or non-defective returns — we also provide a free prepaid return label on all approved returns.

Refund Process

Once we receive and inspect your returned item — within 72 hours of receipt — your refund will be processed within 7 business days. You will receive a full refund, including original shipping and handling fees. We do not charge restocking fees under any circumstances.

Defective, Damaged, or Incorrect Items — No Return Required

If your item arrived defective, damaged in transit, or not as described, you do not need to return it. Email us at Contact@sofashy.shop with the following:

• Your order number
• A clear photo of the issue
• Whether you prefer a replacement or a full refund

We will send a replacement or issue a full refund — whichever you choose.

Cancellations

If you need to cancel an order, contact us as soon as possible at Contact@sofashy.shop or +1 (855) 998-5411. Orders can be canceled at no charge before they ship. Once an order has shipped, our standard return process applies.