Orders are processed within 1 business day, Monday through Friday. Small and medium items typically arrive within 1–3 business days after processing. Large items — such as gazebos, pergolas, and outdoor storage sheds — ship by freight and typically arrive within 3–7 business days depending on your location. Once your order ships, you will receive a tracking number by email.

If your order has not arrived within 7 days, contact us at Contact@sofashy.shop.

Once your order ships, you will receive an email containing a tracking number and a link to the carrier’s website. You can use this link to view real-time delivery status updates. Please allow up to 48 hours for tracking details to update after receiving your notification.

Yes! We offer free standard shipping on all orders delivered to the contiguous United States, including large freight items. There are no hidden fees or minimum order requirements.

No. We currently ship only to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international locations.

Our daily order cut-off time is 11:00 PM CST (UTC−6). Orders placed before this time are processed on the next business day (Monday – Friday).

Yes. Oversized items such as gazebos, pergolas, sheds, and large deck boxes ship via freight truck due to their size and weight. The freight carrier will contact you by phone to schedule a curbside delivery appointment before arrival.

We cannot split a single order across multiple delivery addresses. If you need items delivered to different locations, please place separate orders for each address.

If you notice an error in your address, please contact us immediately at Contact@sofashy.shop or +1 (855) 998-5411. If your order has not shipped, we can update it right away. If it has already shipped, we will contact the carrier to request an address correction if possible.

If a package is returned to us due to an incorrect address, missed delivery appointments, or refusal, we will contact you upon receipt to arrange reshipment or issue a full refund.

We accept Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, Apple Pay, and Amazon Pay. All prices are charged in US dollars (USD).

Financing options may be available at checkout depending on the payment gateway used (such as PayPal Pay in 4 or supported credit card installment plans).

Yes, 100%. All transactions are encrypted with 128-bit SSL security and processed through PCI-DSS-compliant gateways like Stripe and PayPal. We do not store credit card details on our servers.

Yes. You can cancel your order free of charge at any time before it leaves our warehouse. Email Contact@sofashy.shop or call +1 (855) 998-5411 to request cancellation. If the order has already shipped, our 90-day return policy applies.

If you need to change items or quantities, please contact us immediately. We can modify your order as long as it has not entered processing or shipment.

We offer a 90-day return window from the date of delivery for all new and like-new items. There are no restocking fees, and full refunds are provided on approved returns.

• Defective, damaged, or incorrect items: We cover 100% of the return shipping cost and provide a prepaid label.
• Change of mind / Non-defective returns: We also provide a free prepaid return label for all approved returns!

Once your return is received and inspected (within 72 hours), your refund will be issued within 7 business days to your original payment method. Depending on your bank, it may take 3–5 additional business days to reflect on your statement.

The fastest way to exchange an item is to contact us at Contact@sofashy.shop to return your original item for a refund and place a new order for the replacement item.

If your order arrives damaged, photograph the issue and packaging immediately and contact us at Contact@sofashy.shop. For damaged goods, no return is required — we will issue a full refund or send a free replacement.

Email us your order number and photos of the defective or incorrect item. We will arrange a free replacement or a full refund right away without requiring you to return the item.

Yes. All products sold on sofashy.shop come with the full original manufacturer warranty (e.g., Yardistry, PatioWell, Keter, POLYWOOD).

Warranties generally cover defects in materials, structural failures under normal residential use, and damaged/missing parts upon arrival. They do not cover normal wear and tear, improper assembly, or extreme weather damage.

Contact us first at Contact@sofashy.shop with your order number and photos of the defect. As an authorized retailer, we will handle the claim with the manufacturer directly on your behalf.

If you need replacement parts for a product purchased from us, reach out to our support team and we will assist in coordinating replacement components with the manufacturer.

Yes, all items include comprehensive step-by-step assembly guides inside the packaging. If you misplace your manual, contact us and we will email you a digital copy.

Try refreshing your page, clearing your browser cache and cookies, or opening the site in an incognito/private browser window. If the issue persists, please notify our support team.

Ensure your billing details match your card issuer’s records exactly. If you continue encountering errors during checkout, contact us at Contact@sofashy.shop and we will assist you in placing your order.